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Fox Valley Volkswagen Crystal Lake

Had an appointment to drive 1 1/2 hours to test drive a vehicle for my son that we already had a pre approval on and they sold the vehicle before our appointment. I called to let them know we were almost there and they said that they were meaning to let us know that it was sold, yet 3 hours earlier I received an email reminding us of our appointment. Very disappointed in this dealership and the communication. Would not recommend and definitely will not be purchasing anything from them…

Our car-buying experience at Fox Valley VW was nothing short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was already sold. After test driving a few other pre-owned cars, the conversation shifted to leasing a new car. We took a 2025 VW Jetta SE for a spin. The ride was amazing; however, our son, was interest in looking at another car for sale from a private seller. Working through the numbers, it became glaringly apparent to our son that choosing a new car was a better decision. Reflecting on our experience, my wife and I returned to Fox Valley VW on 5/30 to trade in our 2023 Palisade Limited for a 2025 Atlas SEL Premium R-Line. What we genuinely appreciate about this process is that there was no wrangling or high-pressure sales tactics. The level of professionalism and transparent integrity demonstrated by Dan Latcu (sales associate), Alex Williams (sales manager), and last but not least, Joey Laudando (finance) was impeccable! Their collective approach to selling us two new cars in the span of a single week should be the gold standard in the industry!

This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.

The best leading experience evet. Thank U so much Mr. Jones for being so professional, kind, knowable, fun

Allan, was fantastic while helping us with our VW. I would highly recommend him and it is a pleasure to work with someone with his integrity.

It was the most easy purchase I’ve ever made! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake!

I had a bad experience at another dealership when my son called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with car dealers!! Bruce and Trevor were so kind, so understanding, I will never go anywhere but here again!!! Thank you so much, you guys have changed my life, my view of car salesmen and car dealerships altogether!!!!

Reilly was nice and professional Good customer service I would recommend him to friends and family

I worked with Derek and he was great! The best sales interaction I've had in 26 years of buying vehicles.

I found this dealership through Google. I had a friend that worked at another Volkswagen dealer and when I went to buy a Tiguan from him, he wasn’t too flexible about the price so my girlfriend and I went over to Crystal Lake Volkswagen and there was Darrin who I never have met before greeted us at the front door. I told him I found the 2023 Volkswagen Tiguan SE R-Line and we sat down and he offered us coffee and then we discussed the price. We both agreed on a great price and I bought it. I couldn’t be more happier and now I know where to buy my future Volkswagen from. He has earned my respect and business which I will refer him to my Family and Friends. God Bless you Darian and I hope to see you soon to buy another Volkswagen for my daughter. Thank You.

Derek and the rest of the guys at crystal lake Volkswagen really helped out and did everything to get me in the right car for me

Tyler was a great resource when looking for the best balance between features and costs.

Wanted a specific car with certain details and Tyler did everything he could to get me it! He got me it in a timely matter while also being transparent as well about shortage in stock. In the end he got be exactly what I wanted and more! I absolutely love my new car!

Our sales person Tyler Harris was extremely welcoming, helpful and knowledgeable with helping us with purchasing our 2nd vehicle. We are very grateful and appreciative! And we will be recommending Tyler with Volkswagen of Crystal Lake, to all our family and friends for future purchases.

Everyone was so nice and personable. So nice to not be hounded and we were treated with respect. Such a great experience