Read Fox Valley Volkswagen Customer Reviews
Dan was a great salesman! I traded in my Ford Escape, and he made the entire experience so easy and enjoyable, especially as a first-time Volkswagen owner. He was excellent to work with from start to finish. I couldn’t recommend him enough, and I absolutely love my new Atlas!
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Cody and Kyle made it simple and no typical I need to talk with my manager Highly recommend
Daniel was a pleasure to work with through the process. Upfront pricing from the start. Made the purchase super easy.
Bakari was the absolute best, process went smoothly and easily. Will definitely be back next time I need a car!
Michael vaintrub chris very good people to do business with I bought vw tiguan 2023 certified thank you fox valley
My husband and I had an incredible experience buying a new car. Jack helped us find the perfect car and went above and beyond to ensure we got exactly what we wanted. Since our car was at a different dealership, our process took a few days but he did a great job communicating any necessary information during that time. Thanks for everything Jack!
Everybody friendly and very nice.
If you are in the market for something new definitely consider stopping by Fox Valley Volkswagen in Crystal Lake! It was a pleasure to do business with Jack, he made my car shopping experience stress free and made sure I got what I was looking for. Thank you Jack and all of the VW team!
We just wanted to stop in to look at one of the CPO Atlas's that was listed in Facebook. Worked with Michael who was very knowledgeable and made the experience as simple as possible. Thank you also Kyle (finance) for answering all of my questions about finance, rates and payment. Michael and Kyle you had our buying experience so easy.
Outstanding experience, Daniel is extremely knowledgeable and explained everything thoroughly. Would highly recommend this dealership.
Very friendly and no pressure staff. Glad we decided to purchase a VW with Fox Valley VW.
Phenomenal car buying experience, my sales rep was patient and only focused on my request to stay with OTD price, then discussed all other aspects of the sale. Great experience, and a fair deal on my new to me CPO 2026 Jetta. Thank you Bakari and Kyle for making it easy! Bill
I had a really good experience with Fox Valley Volkswagen. I worked with Alex, Dan, and Kyle and honestly couldn’t have asked for a better experience.
Everything was really easy and there was zero pressure throughout the whole process. They were absolutely phenomenal. No annoying sales tactics, no trying to upsell me, and no back and forth just for the sake of it. Alex gave me the best price over the phone and made the whole thing pretty painless.
Kyle also made the finance part super easy. That’s usually the part of buying a car that I dread ... Read More Google - Aug 25, 2026
I came in for a routine service at Volkswagen Crystal Lake and showed them the deal I got from Volkswagen to buy out my leased car. I spoke with Daniel, who quickly verified the details and came back with a very favorable offer to purchase the vehicle. They also did a full inspection of the car and took care of all the necessary adjustments. Mike from the service department explained everything that was done, and since they needed to keep the car for four days, they provided me with a loaner vehicle during that time. Once the service was completed, ... Read More Google - Aug 24, 2026
Everyone was very friendly, helpful and not pushy in any way. They listened to what I was looking for in a vehicle, helped fit my purchase into my budget and made sure I was comfortable.
The team was good to work with and attentive to my needs.
The vehicle purchasing process was quick. Daniel Latcu picked up the car from a Wisconsin location on his day off and drove it to Crystal Lake. I was able to strike a solid deal with him, and also had a great experience with his manager, Chris Conglis.
While the $500 initial deposit I paid wasn't applied to the original purchase, the team is working on a refund for me along with an additional refund on a maintenance package. Kyle Jones in finance shared clear communication on when I ... Read More DealerRater - Aug 20, 2026
I want to thanks Jack for helping me buy my new Nissan Murano 2015. Best experience ever very nice and friendly out going person.
Enjoyed my purchase experience. Salesman was very helpful based on my needs. I would deal with him again
I purchased my new car today at Fox Valley VW in Crystal Lake. Michael Vaintrub was amazing as a sales specialist. He was patient, understanding, incredibly knowledgeable about all of the car models, and very hands on throughout the whole experience. Kyle Jones in finance made everything seamless. This is a top of the line dealership that I would recommend to everyone looking for a new or pre owned car!
Went in this morning without an appointment to look at an in stock pre owned vehicle. Cody took care of me. He was honest, professional, and patient. I would recommend asking for Cody if you want a good stress free experience.
Kyle is service is legendary. Always 10/10 service. Highly recommend going through Kyle if you need any service done with your vehicle
I came in to look at an Audi S3, this was the first time I did not dread going to the dealer. I worked with Bakari and he made everything super easy. He was very informative and beyond helpful. I recommend Fox Valley Volkswagen to anyone in the market for a new Volkswagen or used vehicle. They make it easy and stress free.
I buy a car from this dealership. I had a great experience. Good service, flexible offers, and good prices. A special thanks to Daniel Latcu. Thanks for the car.
Everyone at the dealership was tremendously helpful. Especially Frank Butnaru, Alex Williams, and Kyle Jones. Highly recommended
We stopped in to check out a CPO Atlas that was listed on their website. We ended up working with Cody, who apparently was a new sales rep. Cody was excellent. Friendly, personable, polite and respectful. And despite the fact that he was new to the dealership he knew the vehicle inside and out, answering all of our questions accurately as if he was a seasoned salesperson. We also had great interactions with other staff members there. Everyone was friendly and easy to work with. We never felt pressured (other than the normal pressure you feel when negotiating).
Overall, a ... Read More Google - Aug 5, 2026
Never had I thought I would be writing a review outside of my network of close friends who are in the car business. Definitely want to applaud the team here, Kyle, Alex, Bakari, & Jermey. I can honestly say that if it wasn't for Alex's patience, and Kyle's enthusiasm I probably would of went to another dealer, one much closer (drove 1:20mins). Most steer away from the experience, because lack of a great experience during the car buying process. I had a blast! Still conventional business, but lots of fun. What they did was create a true ... Read More Google - Aug 2, 2026
Fast, great people! Love this place! Jeremy was great
I had an excellent experience buying my Volkswagen, and my salesperson Jack made the entire process easy and enjoyable. He was friendly, knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained everything clearly, and made sure I found the right vehicle for my needs.
From start to finish, the customer service was outstanding.The whole buying experience was smooth, professional, and stress free.I truly appreciate all the help and would highly recommend Jack the salesman and Kyle in finance at the Volkswagen dealership to anyone looking for a great ... Read More Google - Jul 31, 2026
Frank Butnaru, Alex Williams, and Kyle Jones were the most helpful people I have ever come across in a dealership. They went out of their way to assist me in the purchase of my vehicle and I cannot recommend them enough!!!
Best Volkswagen service center experience! Mike Walton took great care of our vehicles and is very knowledgeable. Highly recommended!
Worked with Jack and Bakari to purchase my 2019 Jetta here and had the best experience. The salespeople here are all so friendly, helpful, and knowledgeable. They made the process of buying a car so simple and addressed all of my questions and concerns along the way.
I had the best experience purchasing my 2018 Audi A6 Prestige from Fox valley VW Crystal Lake. From start to finish this was the easiest and most stress free purchase. I arrived at 3:30 pm and was out by 6 pm. "World Record Time" Michael Vaintrub was extremely professional and fought to get me the deal I wanted.
Kyle Jones was an absolute gentleman and very professional as well. He made the finance experience feel like a walk in the park. There is a reason why VW Crystal Lake received the Torch Award for Business Ethics and I will recommend everyone ... Read More Google - Jul 27, 2026
Very smooth transaction. Alex and Jeremy were amazing! Highly recommend!
If I can give more than 5 stars I would! Frank the manager, Jeremy Sales, Kyle Finance. Were all AMAZING! They communicated very well, made the sales process amazing! Answered every question concerns. No pressure, delivered what was asked..Just can't say enough of how great the staff was and they had the upmost professionalism I have ever dealt with. I would extremely recommend this dealership 💯 also want to include Barbara from the St Charles location on her professionalism and she was very attentive with my needs as well. Excellent communication. Great job Barbara 👏
Infinitely better than any other VW dealership I’ve been to. Kyle Bacon was so helpful and honestly- I only want to go in when he’s working- not that I had any bad interactions with anyone- the whole place was clean, quick and great. It’s near a Target so I had them drop me off for the entirety of my service. Thank you!
I’ve been coming to this dealership for service for a number of years. Stellar service, fair pricing, fantastic customer service.
Bakari was great. He was helpful and gave us a good deal.
Worked with Reilly and Alex once again. Absolute fantastic team once again doing everything possible to make miracles work. Can’t recommend these two gentlemen enough.
Super welcoming staff. I have purchased and had multiple services done on my Volkswagen and Audi vehicles. From sales to service, I've had great experiences, and the staff has always been very communicative. Highly recommend this place and will be continuing to return for service or when purchasing a new or used vehicle.
Easy and quick service today with Kyle B. He was communicative and made this a super easy visit. Thanks Kyle!
I recently purchased my first car, and I couldn’t have asked for a better experience thanks to Michael at Volkswagen Crystal Lake. Buying your first vehicle can be overwhelming, but Michael made the entire process feel easy and stress-free. He was incredibly patient, took the time to answer all of my questions, and explained everything clearly without ever making me feel pressured. If you’re looking for someone who truly puts their customers first, I highly recommend asking for Michael. Thank you again for making my first car-buying experience one I’ll always remember!
Just wanted to write a great review for Michael at VW Crystal Lake as he helped my daughter buy her first car! He was straightforward, helpful, patient, and explained everything clearly. Despite the stress of the process, it was a great experience here. Shout out to Kyle, our finance guy, for also being patient and helpful. Thanks for everything!
Bakari Nance helped give me a new car from my grandpa and was really helpful!
We had a great experience buying our new 2026 Atlas Cross Sport SEL R-Line. Reilly was personable, laid back, and knowledgeable, with zero pressure. He felt more like a friend than a salesman. We liked the experience and trusted them so much that we came back a month later to buy a used car for my son, who just graduated high school. Same experience, same treatment as when we bought the Atlas.
Purchased a 2026 Taos on the 6 of July, Michael was very helpful, he knew the specifics of the vehicle, as well was its safety aspects. Very happy with the purchase, ask for Michael at Fox Valley VW.
Michael made the process of getting my new car easy, from start to finish. He patiently answered all my questions and walked me through the process in a way that made me comfortable.
I had a great experience buying my CPO Atlas Cross Sport, and Michael made the whole process way easier than I expected. He was super easy to talk to, never made me feel pressured, and actually seemed like he cared about helping me find the right car instead of just making a sale.
The whole process was quick, and he kept everything moving while making sure all my questions were answered. He was friendly, knowledgeable, and just genuinely great to work with from start to finish.
If you're shopping for a Volkswagen, definitely ask for Michael. He made what ... Read More Google - Jul 1, 2026
Very reputable dealership. Respectful and friendly employees. Jack and Kyle were fantastic. Will be back!
I can honestly say this is the best place to get a truly great deal on your next car. The entire team was professional and friendly. A special thank you to Bakari Nance and Michael Vaintrub for helping us choose the perfect car and making the entire paperwork and purchasing process so easy. We truly appreciate all of your hard work and outstanding customer service. Highly recommended!
Bakari Nance is such a great salesman! Highly recommend him if you’re looking for a new vehicle!
Went to buy a used car and Jack was very helpful and the service was friendly. Great communication and easy service from the team.
Great dealership! Jack was great to work with and so helpful. Great communication.
Worked with Jack! He was friendly, knowledgeable, and made the entire process easy and stress free! He took the time to answer all of my questions, never made me feel pressured, and genuinely wanted to help me find the right vehicle. If you're looking for someone who's honest, professional, and easy to work with, I'd definitely recommend asking for him. Thanks again!
Barkari was very personable and great to work with!
I bought a brand new Tiguan from Jeremy/Reilly. Amazing and very compassionate sales people. Took more than enough time out of their busy schedules to show me every little feature on the car. Superb job! Thank you!
A few days ago, we bought a car, and I just want to thank the entire team for giving us the best possible deal. A special thank you to Bakari Nance for the consultation and help with choosing the perfect car. And thank you, Michael Vaintrub—you guys are the best!
Every thing about working with the dealership was straight forward and honest. The price quoted me was the price I paid. They gave me ample time to try the car and put up with changing my mind. I actually had been to a number of other dealers looking to purchase a GTI. Reilly was easy to deal with as well as the Sales Manager (Chris?). My only beef was it took about 3 hours to complete the purchase of car. That part of the deal was longest I have ever experienced and made me miss an appointment. I don't want ... Read More DealerRater - Jun 29, 2026
Michael was a great help, cut to the chase and explained everything well
Great dealership, and great employees to work with when buying a car.i dealt with Alex, Bakari, and Kyle. I would highly recommend them.
These guys are the best! Bakari met and exceeded our expectations with a great deal on our new car!
Michael was very knowledgeable about the new 2025 Volkswagen that I purchased. Everything from the Paperwork to checking out me new car went smoothly. We even left for lunch and he was able to have everything ready to go when we came back. I couldn't of asked for a better Sales guy. Thanks Mike!
I had an amazing experience buying my new Volkswagen Jetta! The team was friendly, professional, and made the entire process easy. Even after the sale, they went above and beyond by quickly addressing a concern I had and making sure my car was absolutely perfect. Their customer service and attention to detail truly exceeded my expectations. I highly recommend them to anyone looking for a great car-buying experience!
We just purchased our Volkswagen Tiguan from Michael at Fox Valley Auto Group, and we couldn’t be happier with the entire experience!
From the moment we walked into the dealership, Michael made us feel welcome and comfortable. Being from Ukraine was a wonderful bonus, but what truly impressed us was his professionalism, honesty, and genuine care. He was patient, answered all of our questions, and made the entire buying process smooth and stress-free.
This was, without a doubt, the best car-buying experience we’ve ever had. We absolutely love our new Volkswagen Tiguan, and we’re so grateful to ... Read More Google - Jun 26, 2026
Great experience from buying Golf R 2026. The person who helped me in everything was Michael. I highly recommend
Bakari was my salesman and was excellent! Got the exact car I wanted at an amazing price! Dealership was very easy to work with and this was by far the best car buying experience I’ve ever had! Highly recommend!!!
Jack provided solid service. He presented all possible options at the end of my lease and made the decision and purchase process easy. This is my second vehicle from this dealer. Highly recommend.
We had a great experience working with Jack during our car search. He took the time to understand exactly what we were looking for and was incredibly patient throughout the process. He worked with us to find options that fit our needs and did his best to keep everything within our budget.
Jack was always approachable, honest, and happy to answer our questions without ever making us feel rushed. Buying a car can sometimes feel overwhelming, but he made the process easy and comfortable from start to finish.
Everyone at the dealership was friendly and helpful, but a special shoutout ... Read More DealerRater - Jun 19, 2026
Jack was a great salesman and helped us get as close to what we wanted to spend as possible
Great experience overall! Honest pricing and helpful with answering all my questions in detail. Would recommend
Reilly was amazing and helped us with everything we needed!!!
Michael & the finance manager Kyle went above & beyond to help me find the best option financially and personally to best fit my wants and needs.
Great buying experience. Jack was a great to work with. Pricing on my Atlas was very competitive. Highly recommend this dealership.
Michael Vaintrub, was very professional, had great communication, and a no high pressure Sales Consultant . He explained all the features of the car and and assisted in the set up links to my phone. Answered all my questions with kindness . What a pleasure to work with him, Brandon the GM, and Kyle in finance.
Kyle always gets our car out fast and takes good care of us. It is an outstanding dealership.
Just purchased our second new vehicle from here a 2026 atlas from Daniel Latcu. Everything was perfect, Daniel was the perfect salesman, no pressure no nonsense and he was able to get us a better deal than anywhere else we went. We love the new car and will continue to be loyal customers this dealership treated us so well during the purchase and ownership of our last vehicle and this new one. I cannot recommend them enough if you are looking for a new Volkswagen!
Worked with Alex to get a great deal on a new Tiguan. He helped me get out of a financial hole with my old car and into something fresh and exciting. Great team over at Fox Valley Volkswagen!
I had an excellent experience working with Jack Rutherford From the moment I walked into the dealership, they were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle. They took the time to answer all my questions, explained the process clearly, and never made me feel pressured. Their professionalism, honesty, and attention to detail made the entire car-buying experience smooth and stress-free. I am extremely happy with my purchase and would highly recommend Jack Rutherford to anyone looking for a new or used vehicle. Thank you for providing such outstanding customer service!
My husband and I came in to buy a car the day after inquiring about it. Michael was very helpful every step of the way. He made sure we understood every part of the process and was very personable. If I had to work with him again, I would be more than happy to do so!
Bought our first Volkswagen here with Michael. Super nice guy and appreciate that he was very straightforward and not pushy but patient. Extra grateful to be able to take the car home one night to test it out and make sure it was the right fit for our family!
Michael hooked it up after dealing with a lot of bs from other dealers. Definitely happy I came in!
Have had great experiences with each of the service advisors. Kyle, John and Mike are all very personable and honest. I received a personal call from Brandon, the service manager, to follow up on my recent visit.
What a delight to deal with Chris and Dan...Seamless transaction with sincerity and honesty. I just love my new Tiguan! I would without a DOUBT, recommend this dealer for a VW!
I would like to give a thanks to the staff of Fox Valley Volkswagen in Crystal Lake specialy to our salesman Daniel who provided excellent customer service.
Very professional, helpful, and easy to work with and made the entire process quick and smooth. Also was very honest with any questions we had! I Definitely recommend him to any one buying a new car.
Stopped in for a test drive. Dan had me drive two different model cars and ended up liking the one I didn't come in for better. He was kind enough to inform me that there was one on the lot with 500 miles on it and that I could get a better deal with a better warranty. Happy with the car so far.
Thanks VW of Crystal Lake for taking care of me this week and helping purchase my 4th VW car… I do love a Volkswagen. My salesman, Dan L, Frank and team were great. I had a terrific experience dealing with the entire dealership and probably my best experience buying a vehicle. Thank you, Julius M.
Michael was a pleasure to work with. He was very personable and took time to get to know my husband and I. He was willing to answer all questions that we had and made sure that the car we bought was a perfect fit. I would work with him again if I need a new car. He was truly a pleasure.
Michael was pleasant and attentive to my concerns. Answered my questions, treated me with genuine respect and saw to my satisfaction. An impressive young man.
Jack was very personable and transparent during the buying process. Made our buying experience very smooth and answered all of our questions!
I recently purchased a vehicle from Fox Valley Volkswagen. I couldn’t be happier with the experience I was provided by salesman Dan. Made the experience easy and answered all my questions. I’d strongly recommend both the dealership and Dan for anyone looking to purchase a vehicle.
I worked with Riley and Brandon. They treated me honestly and listened to what my needs and concerns were. I am an old guy and would say thus was my best car dealer experience yet.
I had such a wonderful experience working with Dan Latcu. He was incredibly helpful, attentive, kind, and genuinely caring throughout the entire process. He took the time to answer all of my questions, made me feel comfortable, and went above and beyond to provide excellent service. It’s rare to come across someone who is both so professional and so compassionate. I truly appreciate all of his help at Fox Valley Volkswagen Crystal Lake and would highly recommend working with him!
Daniel at VW Crystal Lake went above and beyond for me to lease my 2026 Atlas. He was thoughtful and patient with me throughout the process, always working with me on my budget and getting me exactly where I needed to be. He brought me my car to test drive and more because I couldn’t get to Crystal Lake from my house. I worked with Daniel at a different VW dealership a few years ago and I will happily work with him again when I’m looking for my next car.
Jack is very knowledgeable and confident about Wolkswagen products. He made the experience very enjoyable. He has a great personality and very helpful with our questions . I give me an A+
Walked in very sure of what we wanted and were very pleased to be helped by Dan. Straight forward, no dodgy sales tactics, just great customer service. Walked out with a 2025 CPO we had our eyes on and requested a few things been completed before taking the car of which were immediately attended to. Dan assured us he would personally oversee the matter and met our expectations post inspection, officially closing the deal. Thank you Dan and VW CL!