Customer Testimonials
This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.
The best leading experience evet. Thank U so much Mr. Jones for being so professional, kind, knowable, fun
Allan, was fantastic while helping us with our VW. I would highly recommend him and it is a pleasure to work with someone with his integrity.
It was the most easy purchase I’ve ever made! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake!
I had a bad experience at another dealership when my son called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with car dealers!! Bruce and Trevor were so kind, so understanding, I will never go anywhere but here again!!! Thank you so much, you guys have changed my life, my view of car salesmen and car dealerships altogether!!!!
Reilly was nice and professional Good customer service I would recommend him to friends and family
I worked with Derek and he was great! The best sales interaction I've had in 26 years of buying vehicles.
I found this dealership through Google. I had a friend that worked at another Volkswagen dealer and when I went to buy a Tiguan from him, he wasn’t too flexible about the price so my girlfriend and I went over to Crystal Lake Volkswagen and there was Darrin who I never have met before greeted us at the front door. I told him I found the 2023 Volkswagen Tiguan SE R-Line and we sat down and he offered us coffee and then we discussed the price. We both agreed on a great price and I bought it. I couldn’t ...
Derek and the rest of the guys at crystal lake Volkswagen really helped out and did everything to get me in the right car for me
Tyler was a great resource when looking for the best balance between features and costs.
Wanted a specific car with certain details and Tyler did everything he could to get me it! He got me it in a timely matter while also being transparent as well about shortage in stock. In the end he got be exactly what I wanted and more! I absolutely love my new car!
Our sales person Tyler Harris was extremely welcoming, helpful and knowledgeable with helping us with purchasing our 2nd vehicle. We are very grateful and appreciative! And we will be recommending Tyler with Volkswagen of Crystal Lake, to all our family and friends for future purchases.
Everyone was so nice and personable. So nice to not be hounded and we were treated with respect. Such a great experience
tyler was great! extremely helpful and personable, he made my experience very enjoyable. collin who detailed my car was also great!
I needed to purchase a new vehicle after my old one finally drove it's last mile, sadly in todays market it's the worst time to purchase anything. I can say that the whole team at VW of Crystal Lake did an amazing job trying to make this process as easy as possible. Bruce our salesman was excellent, showing me options and other models so I could confirm my choice. I was not pressured into anything and was given time to make my choice, it was the first purchase were after it was all completed I felt 100% satisfied.
What a wonderful place to get a car! Herman was a awesome salesman . He worked with me even staying after hours to help me complete my purchase. Great finance department too. I would recommend this dealership to anyone looking for a new or used vehicle. I love my Nissan Murano.
Herman was a great help with looking at the different options and highlighting key features with each car! He was super friendly and did a great job!
The customer service was excellent and I would definitely recommend people to this dealership. I definitely give it a 5 star review.
Elizabeth was super chill and very easy to work with. Gave me a good deal. Did what she could to give me the best deal and made sure I was happy with my purchase. She asked good questions in terms of what I wanted and she did her best to lead me in the right direction to get the right car. I love my new jetta gli. Thank you Elizabeth and thank you to Volkswagen of Crystal Lake.
The staff was friendly, helpful, and knowledgeable! The vehicles are very well-cared for. All of our questions were answered. Staff made the process painless and stayed after hours to finish the purchase with us. Definitely recommend and will return for future purchases.
The staff was friendly, helpful, and knowledgeable! The vehicles are very well-cared for. All of our questions were answered. Staff made the process painless. Definitely recommend and will return for future purchases.
Shout out to Elizabeth, my salesperson..! She was wonderful as well as the dealership staff..! Made the entire transaction easy and stress free. They stayed well after hours to make sure the prep on my vehicle was done, and Elizabeth even helped my get my stuff loaded into my new ride. Highly recommended and I would gladly work with her again for my next purchase.
Thank you Frank, Trevor and Elizabeth for your prompt and professional service. Hands down the fastest and best car buying experience I’ve ever had. Highly recommend this store. Thank you!
From the time I walked in and was greeted by Elizabeth until the time I walked out with my 21 Jetta S, I could have not asked for a better experience. Elizabeth was very helpful and respectful of what I wanted in a car, and needed to be at price wise. no pressuring whatsoever. she took the time to answer any questions I had and if she was not 100% sure on an answer...she was sure to get me the correct answer. Trevor made the finance part of everything actually enjoyable...no rushing there either...he made sure I understood everything ...
Darren was most helpful. The finance officer was patient and helpful. Overall it was very good experience.
Great experience buying our new Atlas. Leah started us out with great communication! Darrin was friendly, honest and easy to work with. Trevor made the process smooth and worked to give us the best rates he could find. We will shop there again!
Clean and modern building. Very comfortable and great staff. I never felt pressured and they had me in and out in under two hours.
Great experience, quick and informative team. They were all professional and very helpful. I would definitely buy from them again.
Great Experience. Everyone was very helpful and answered all my questions. Process was easy and efficient. Highly recommend a Volkswagen love my new car!
Had a great experience with salesman’s Jake, sales manager Brandon, and Trevor in financing! They were so nice and very helpful along the entire process. We were also very impressed with the knowledge of the service writer Rich. He was very honest and gave us a lot of great information so we felt confident with our purchase.
Great experience! The whole staff is super friendly and welcoming. Jake was super helpful! Highly recommend purchasing your next vehicle from them. From the first phone call from leah to meeting Jake are salesman and Trevor in financing all super friendly and made me feel at ease with the whole car buying experience. It was fast and easy. Just a real smooth process from beginning to end.
What brought me in to VW of Crystal Lake was a reccomendation by my friend, Borisz Bascovics. He bought a used Tiguan R Line a year ago and love the experience. He said to see Darren. So I made the call and set up an appointment to come test drive a Taos, but ended up purchasing a Tiguan S- 4 Motion. Darren was my salesman and Trevor was my finance help. Everyone is so nice and chill. I felt no pressure when purchasing my vehicle. Only bad thing is that the porters were overwhelmed with new car sales and had to ...
Everyone was super nice, aiming to provide the best customer experience. Jake had the car I was eyeing warmed up and ready to go before I arrived. He was a good listener, friendly, making sure he understood my needs, wants, and constraints. The physical dealership was light and clean - a comfortable, low-pressure environment to go through the car-buying process. Everyone was friendly and looking to help without being too pushy - including the adorable doggo!
I came to Volkswagen looking to purchase my first car. Everyone that we dealt with were absolutely great! Darrin made sure that I was understanding everything along the way. Trevor made sure I understood the whole process to buying a car. Both Darrin and Trevor were very helpful and informative when it came to the process of buying a car. They did all that they could to ensure that I could leave with a new car. They truly made the process easy and understandable for me to buy my first car and I left the lot happy in the vehicle ...
Excellent Customer Service. Sales Rep took his time to explain details and answer questions I raised.
Bruce is a knowledgeable and personable man! He made the process of purchasing a new car easy and worked hard ensure we had all of our questions and concerns taken care of. I would highly recommend seeing Bruce and his dog Sable over at Crystal Lake VW. You won’t be disappointed! Thanks again, Bruce!
nick in finance is the best he loves cash deals and also loves to get you the best discounts ask for nick in finance
Friendly sales person. Clean and warm atmosphere, and friendly dog. Cool old VWs on desplay
When I and my husband came in to look at the INFINITI we saw online Darrin had the vehicle in front of the dealership ready for us to test drive. He provided us with excellent service and he was honest, knowledgeable, and a pleasure to work with; he was not one of those pushy salesmen. He respected when we said we wanted to think about it and would get back to him the next day. We decided to purchase the car and when we came to pick it up, the car was cleaned and everything was ready for us to ...
I came in to just look at a Jetta GLI and Darrin was able to work everything out so I would walk out with the car the same day! As soon as I walked in he greeted me and literally made me feel like family. He’s a great guy and will definitely help you get the best bang for your buck.
My husband and I came in looking to test drive a Tiguan. Darrin was so easy to work with, personable, and didn’t make us feel pressured in any way. When we made the decision to go ahead and buy a car, it was such an easy process. Buying a car can be stressful but it was an easy and exciting experience for us.
I could not have had a better experience than working with Frank! I was so impressed by him. He was extremely patient, helpful, reliable, and genuine. Frank answered all my questions and went above and beyond the get the car I was looking for. Never have I worked with such an amazing salesman! I would absolutely recommend him to anyone looking for a car. Thank you to Frank and his team!
Bruce Jones provided excellent service and was very knowledgeable about all of the vehicles. Would highly recommend him and their dealership as a whole.
Got in, got out and got exactly what I needed. I’m a little over two months in with my new Tiguan and I’m very satisfied with my purchase. Bruce had all the answers to my questions and made my first car purchase experience smooth and without stress! I will definitely recommend Volkswagen CL and Bruce to my friends.
When starting the purchasing process Bruce was friendly and helpful. However, after we purchased the car he was extremely rude and difficult to work with. Our car was supposed to come with Monster mats which he assured would be there when we picked up the car. However they were not and he had to order them. Then once they were in he called to say they were in and we could come pick them up. We then went a couple of days later and were told that they didn't know where they were and parts was closed. We called ...
I was able to depend on an accurate assessment thru the diagnostic testing that Dealers have.
Both Franks, Leah, Nick, and Trevor were all incredibly kind and helpful - going above and beyond for me!! Thank you for making this such a positive experience buying a new car, completing a trade-in, and even throwing in additional bonus features to my car. Top notch service & highly recommend them to everyone. Thank you guys!!
Derek was great! No pressure to buy. Took the time to listen to my needs and guide my wife and I through the sales process. Shout out to Trevor in Finance on assisting us with getting the best deal on our extended warranty coverage! I’d purchase from Crystal Lake VW anytime as long as those guys are involved!
Came there to look for a car ,speedy process knowledgeable customer service.We bought a nice car for my daughter.
Great person and very good service very recommend great location
Good service, Roger and Trevor were very professional and they got me exactly what I was looking for. Thank you Volkswagen of Crystal Lake
I went to buy a used 2016 GMC Terrain. Didn’t feel too much pressure to buy. Allowed an outside inspector to inspect the car. The inspector’s detailed report matched the the description of small issues Roger was honest with me about beforehand (Small cosmetic issues and low tire pressure). Roger was a cool guy and took care me.
I found them to be very friendly and helpful. Very easy to work with and completed the sale quickly. Rodger took extra time help me get familiar with all the vehicle functions.
My experience with Roger Tinajero at Crystal Lake Volkswagen was incredible, he was a new salesman that was very knowledgeable about being a honest salesman and knowledgeable on VW’s as well. He was very good with following through with his promises. I enjoy this dealership it’s my second VW from VW of Crystal Lake, and my first salesman was Trevor Awe, he was the expert on VW GTI and was always willing to take the time though his day to talk GTI stuff with me. Thank you Volkswagen of Crystal Lake for your great service. The service advisor ...
Excellent customer service, from the moment I looked for a car in their website until I left the dealership with my new car. What a great team!
Roger Tinajero made our car purchase a pleasant one. All the personnel we interacted with were friendly and knowledgeable. And surprisingly, what is normally a long drawn out experience went quickly. We were finished in under 3 hours. I am glad I have returned to the Volkswagen family.
Frank Mustari was awesome to work with!! Incredibly responsive, easy to work with does exactly what he says. Appreciated his kind, no pressure approach too.
Fantastic experience! In and out in under 2 hours! Told them what I needed for my trade and they got it done. Definitely recommend them.
I had a very pleasant shopping experience, Frank Mustari was extremely knowledgeable and accommodating, Frank Barnes worked the numbers and in the end Crystal Lake VW had the right '21 Atlas, the right price, the right trade in value. and best of all, was out the door in less than an hour. Highly recommended.
We loved working with Derek Erickson and Alan Shapiro. Both of these gentlemen are knowledgeable, honest, hard working , I would recommend this dealership to anyone looking to purchase a VW. I have only owned VW’s for 50 years so I know good people when I meet them.
Employees went above and beyond to get us started reviewing all the bells and whistles. Auto was delivered in top condition. Would definitely go back to this dealer in the future
Max was awesome to work with. He went above and beyond helping us find the trim we were looking for and answered all the questions we had clearly. We reached an agreement quickly and he had the paperwork ready to go to get us in and out. Trevor also was pleasure to work with. We couldn’t have been happier with the entire process.
Bruce Jones (and his entire staff) were very helpful, friendly and accommodating. I can't recommend them enough. Outstanding service made the whole process easy.
Did my homework on-line and had a good idea what to expect once I got to the dealer. They were courteous and business like. I am very happy with the deal for the new car and for the trade-in. I was very impressed with Max our sales rep. He was very good at showing us many of the new features in the car. That did not happen when we bought our Toyota Camry. We had a good experience and would recommend Crystal Lake VW to anyone interested in a new VW. Thank you all!
Bruce was so kind through the whole process, and helped me with everything that I needed. Definitely ask for him for all your sales needs!!
Bruce Jones was a very pleasant and exceptional salesman to work with. He provided exemplary customer service on showing options available on the different trim levels of the Tiguan line of cars. He was very knowledgeable of demonstrating the features of the car. I am a repeat customer and Bruce kept me apprised of when there were exceptional deals. I am so excited to be the owner of a brand new 2021 Tiguan SEL Premium R-Line vehicle. I will definitely recommend this VW dealership to my friends and family and have them ask for Bruce Jones.
I came in to the dealership without the intention of buying a new car today, but they showed me a way to lower my interest rate & improve my equity. I got into a brand new Jetta with more options than my current car! I couldn’t be happier with my purchase and the experience. Everyone was genuinely happy to help me. The staff was kind, knowledgeable, accommodating and so helpful! This was not my first time buying from VW of CL and won’t be my last! Thank you everyone so much!!
I cannot express how pleasant and EASY it was to buy a car from this dealer! We walked in to test drive a used Jetta, and agreed on price within 30 minutes. Bruce (salesman) was outstanding, I really can’t recommend him more highly!
Amazing service!!! This was my husbands and I first experience buying a car. It was a such a smooth process and Adrian our sales associate made us feel so comfortable. He wasn’t pushy and let us go at our pace. The finance department did everything they could to get us the price we wanted. I can’t say enough about the service we received we ended up buying an atlas that day and never went to another dealership. It was the only car we test drove. Thank you for making this process so painless and fun!!!
Trevor and Max were outstanding. I worked with Trevor for 6 months while my ID.4 was on order through VW's reservation system. We chatted monthly. Trevor moved from Sales to Finance and so my test drive in the final months and sale ultimately happened with Max. Again, nothing could have been better. Max was as nice, straightforward, and accommodating as Trevor. Perfect. The whole experience was better than any of my other 5 previous new car purchases at other dealers. There was no pressure and the dealership is just plain customer friendly. Lookup and watch VW of Crystal Lake videos on ...
This place is just outstanding every time I come in they treat me like family. The sales and service is the best in crystal lake!!
Derek was a true joy to work with. Made me feel welcome from the start. He was both very professional and friendly. Great communication throughout the process. He even delivered the vehicle to my home. Would highly recommend!
Pretty much my entire family spent 1/2 the day here buying 2 new cars! Adrian and Ralph were great and very patient with us. The entire staff that day treated us like family and were super friendly and easy to work with. Would definitely recommend looking for your next car with this group!
Derek was amazing to work with. He was very helpful and funny! He explained everything which is helpful for a first time car buyer. He even texted me the next day to see if I still loved my purchase and had any questions! It was such a welcoming experience!
BEST auto dealership I have ever been to! From Max in sales, to Trevor in finance, to the GM, the red carpet treatment! Thank You!
Best dealership I have ever visited. Work with you to meet all your needs and helps you out in anyway possible with making sure you have the best car shopping experience. Love my new car!!!
Derek was great! Actually all the people we interacted with were great! Patient and accommodating. The dealership was clean and organized. I would highly recommend the dealership.
Easy process. Fair and Honest. Delivery and finance process was quick and painless. Salesman was knowledgeable and personable. Internet department was quick to respond, friendly, and also knowledgeable. Will buy here again for sure!
My salesman Adrian was very friendly and knowledgeable, it made the car purchasing experience enjoyable. I would recommend Adrian to anyone looking to stop in
Derek helped me buy my very first car all on my own. He got me everything I wanted and fit all my needs perfectly. I appreciate his efforts very much and recommend him to anyone.
Frank was so very helpful, very educated on everything Volkswagen! My family and I will continue to do business with him! Thank you again Frank
Frank is an amazing salesman with an abundance of knowledge on the products that he sells. He makes the car buying experience smooth a d easy
If your looking to buy a car, definitely go to Frank, he’s your guy ! Frank made the whole process with ease as he was really knowledgeable and patient and did not hesitate to answer any of my questions! 11/10 I would recommend to anyone looking for a vehicle!
Highly recommend buying your next car with Frank!! Seriously TOP NOTCH staff at Crystal Lake Volkswagen. I was in the market to get a new car and Frank & the team at VW were SO friendly and helpful, as Frank walked me through all the different cars and options available, I never once felt pressured and he was really kind and easy to talk to. I left completely satisfied with my new purchase and they worked with me on pricing. Experiences like these are why I will continue to come back.. If you go in, be sure to talk to ...
About a year ago is was time for me to decide what car I wanted next. I am very picky, and frank found me my jetta. I absolutely love it of all the searching he did I looked at it once and I knew it was the one. He listens to exactly what you'd like and finds even the best even used car perfect for you. I love my jetta just as much as I loved my volvo, and I couldn't be anymore grateful for all his help. Thank you Frank you're the best!!!
Came in the other day to look for a new car, and Frank went above and beyond to help find the right car for me. He was super easy to talk to, and I didn't feel pressured at all. He was very knowledgeable about the vehicles, and helped me understand all the new features and accessories. I never felt like a hassle when dealing with Frank, and he answered all of my questions and concerns. I would recommend Frank for any new or used car buying experience!
Derek went above and beyond to find what was within my budget and met my needs. He was easy to talk to and was able to get me a great deal. I will be referring his services to friends and family.
Awesome salesperson. Has huge amounts of BDE and expertise. Helped me find the car that fit my needs perfectly. Would definitely go back to him
frank is AWESOME like completely blew my mind how kind he was. I remember him stopping whatever he was working on to come out and help me and my husband. he helped us get an amazing first car for our daughter and i’m glad we didn’t have to go anywhere else.
huge shoutout to everyone that works here, they all seemed to interact/work as a team. everyone here was super friendly and made the experience great for me! I’ll definitely be back soon!
I came in a long time ago just to browse, I don’t even remember the cars I was looking at to be completely honest but, I do remember Frank M. He was incredibly informative and professional, but he also had a good sense of humor. If you’re looking for a new car or need questions answered there is no better place and no better staff I can recommend than here.
Hands down the best service i’ve had in a while, the team here is incredibly informative without boring you to death HAHA. I believe I worked with Frank most of the time and he was so patient with me and so kind. Would definitely recommend this place to others!
Frank made my experience at Volkswagen of Crystal Lake amazing! He was really helpful, kind, and knowledgeable. Frank explained everything to me in a way that I was able to completely understand, and he made the whole process go smoothly. Frank was very professional yet personable at the same time which is really nice to see. I am definitely coming back here thanks to Frank! 10/10 recommend to my friends and family!!! The best!!
Frank was a wonderful sales person I will recommend him to my friends. My finance manager was amazing!!!!! I would also recommend him to my friends and family as well.
Excellent dealership with excellent sales person, Derek was super helpful in the whole financing process. The process was easy and couldn’t have been more happier.
Very helpful and friendly staff! They went out of their way around the holidays to get the exact model I liked. A big thank you to crystal lake VW
Our salesman ,Frank, was very nice, helpful, honest, and did pressure me into purchasing car but I did and I love it! I am very happy with the car I chose. Trevor, who handled all the paperwork/finances, explained everything very clearly and I felt very confident with his explanations.
Anderson VW and Frank Mustari did a great job finding the right new car for us. Love my new VW Atlas and thanks for making it an easy and enjoyable experience!
I thought both Max and Trevor were both very knowledgeable and took the time to explain everything and show me all the features the car had before I happily drove the car off the lot! I also thought the facility was clean and well organized.